UIS News

Help Desk to Relocate to the Library

University Information Services (UIS) is pleased to announce the relocation of its Help Desk services currently located in the basement of Massie Hall – Administration Room 035, to the basement of the Clark Memorial Library Room 118 – currently the Office of Instructional Technology. This physical relocation of Help Desk personnel and operations, reflects a designed goal to merge both operations, affording a student-centric area for one-stop IT services as well as a comprehensive Instructional and Administrative Technology Services Help Desk. This move is scheduled for Monday, January 25th 2016 and will take several days to complete. During this time UIS will continue to offer walk-in services in the current UIS Help Desk, but anticipates providing full IT support services in its new location by end of day Monday. We apologize in advance for any unplanned disruptions or delays in Help Desk services during this effort.

We are also pleased to announce a change in the UIS name to University Information Technology Services, or "ITS" for short, that incorporates both areas working together to offer outstanding Technology Services to the campus. We still have some planned physical changes to make in the library in the coming weeks that will provide walk-up areas for all Instructional, Audio/Visual, Password Account Management and Mobile computing support. There will soon be an expanded area for Instructional and Blackboard support along with support for the new Math Lab in progress (Room 110), and the new Distance Learning Room in 108. Within Room 118 we also have dedicated rooms for faculty and administrative technology training, and audio/video production.

We hope that you will take the opportunity in the coming weeks to visit us in person to see our new IT Services location, and we can't wait to make this "The Service Area" for all of your Technology support needs. You will continue to contact ITS using the following numbers:

  1. Instructional Technologies at extension 3256
  2. Blackboard Support Services at extensions 3628 and 3682
  3. Academic and Administrative Computing at extension 3538

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