Planned Upgrades

VoIP Telephony and Unified Collaboration


UIS is working to deploy Cisco’s Unified Collaboration (UC) platform for its integration of real-time services such as instant messaging (chat), presence information, IP telephony, video conferencing, data sharing and call control, with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is a set of products that provides a consistent Unified user-interface and user-experience across multiple devices and media-types.

This technology will replace the Private Branch Exchange (PBX) technology that delivers telephone services to 800 phones on campus, and offers the latest communications services for integrated voice, video and data sharing.

Project Scope

UIS has completed the installation of the following core Cisco Collaboration components for Unified Communications with the exception of all campus phones:

  • Software platforms on newly-installed Cisco UCS B Series Platform
  • Servers
    • Cisco Unified Communications Manager (Call Processing)
    • Cisco Unity Connection (Voicemail)
    • Cisco Unified Contact Center Express (Contact Center)
    • Cisco IM and Presence Services (Instant Messaging and Presence)
    • Cisco Emergency Responder (E911)
    • Cisco WebEx Meeting Center (Audio & Web Conferencing)
  • Cisco 3925 Series Routers in a capacity of Voice Gateway supporting up to 8 ISDN PRI’s per router (2)
  • Cisco VG224 Series Analog Voice Gateways (30)
  • Cisco Unified phones (800)
  • Cisco Jabber Clients (Softphone Connectivity)

Project Timeline

The Campus VoIP and Unified Communications project is scheduled to be completed in October, 2015.

Current Status

UIS is working to complete the configuration of equipment and services, to develop a dial plan configuration for call control, to place the operator’s console into campus operation – scheduled for October 2015, and to complete the deployment of phones in all buildings. The University Center now has all phones installed, and current efforts are focused on Massie Hall and Administration buildings.

If you have questions regarding this project contact UIS for additional information.

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