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New and Returning Students are "Getting IT Going"


New and Returning Students "Getting IT Going"


Connecting to the campus housing (ResNet) or wireless network is an important step for students as they settle into their new student residence. As new and returning students moved into Shawnee State University student housing on August 16th and 18th for the 2013 – 2014 academic year, UIS was on hand to help students "Connect IT".

As a part of the Week of Welcome hosted by Student Activities, UIS offered the annual "Getting IT Going" sessions where students were invited to bring their laptops, tablets, smart phones, or any personal mobile device for hands-on assistance in connecting to the SSU network. In each housing unit, students were provided directions for connecting to the network posted on the refrigerator and were able to connect on their own. But for students who prefer to have assistance with this process or who needed the help of a Technician, the "Getting IT Going" sessions were offered over the course of 3 days during the Week of Welcome.

At each "Getting IT Going" session, students were able to connect their devices directly to the network for quick downloads of necessary security updates and plenty of electric ports were available in case any batteries were low. Refreshments and a family-friendly movie were also provided so that the whole family could relax after a hard day of moving while the student worked with a UIS Technician to connect his or her device. Students who visited the "Getting IT Going" sessions were also provided a welcome gift from the UIS Department. The gift included an SSU drawstring bag, a mini stylus for their touch screen devices, and a wristband USB drive. These items were intended to help students get started using the many information technology (IT) offerings at Shawnee State University as well as provide students with a convenient way to keep the UIS Help Desk contact information readily available in case they need assistance during the school year.

Students who participated in the event were asked to complete a brief survey regarding the number of devices they brought to campus. A follow up survey was sent by email to all who attended and students were encouraged to complete this survey as well. The results of these surveys help UIS continue to improve its service to the students in University housing and on campus. A Microsoft Surface was awarded by random drawings to several lucky survey participants.

Students who may not have attended the "Getting IT Going" sessions but would still like assistance connecting a mobile device or laptop to the campus network are invited to visit the UIS Help Desk. UIS is located in the Administration Building in room 035 and is available to help with any of your information technology needs.

University Information Services

Contact Information

UIS Help Desk
Administration Building Room 035

Shawnee State University
940 Second Street
Portsmouth, OH 45662

Phone: (740) 351-3538
Email: help_desk@shawnee.edu

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