IT for Departments

Unified Communication

Campus voice communications are being upgraded to a digital platform known as Unified Communications. Unified Communications is the convergence of video, voice, and data over a common technical architecture. It provides the ability to bring all communication devices together running on a single network connection, allowing them to work together to provide even more functionality. It also affords the latest version of technology collaboration services available, to SSU.

For SSU employees, this means that each desk telephone is being replaced with a digital telephone which is connected to the desktop computer. This allows access to many new features like Cisco Jabber software, access to voicemail from the computer, and easily adding video to conversations.

This is a campus-wide enhancement that is being implemented on a building by building basis. As this is implemented across campus, the new features will become even more useful as more users are added to the new Unified Communications network.

On this page you will find informational materials that support the various telephone models on campus. These materials are not intended to replace training. If you have not already participated in a hands-on training session, more training opportunities will continue to be offered by ITS, and will be communicated by campus email.

We suggest everyone get to know their digital telephone and all the features Unified Communications has to offer. Collaborate with colleagues to test all the options and meet face-to-face with co-workers using the new video phone. Unified Communications offers many choices for connecting with others – give it a try and discover what suits your needs!


The planned infrastructure upgrades to the campus data and voice network is under way. These enhancements will provide 10 Gigabit bandwidth capacity to all campus academic buildings, and a digital fiber optics network for integrated voice, video and data services to the campus. Included in the upgrade is 343 new wireless access points, 130 Terabytes (TB) of data storage and the replacement of all campus phones to Voice Over IP (VoIP) telephony.

The upgrade will be implemented on a building-by-building basis. Once the network architecture is in place, users will have access to the new Unified Communication services, such as integrated Webex hosting, video for conferencing or classroom instruction, instant messaging (IM) and connectivity for mobile devices. Stay tuned as progress continues.

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