Starting With IT - Students

Welcome to Shawnee State University and University Information Services. UIS looks forward to offering the latest Information Technology (IT) to the campus and is eager to assist students in preparing for the changing needs of business, industry, education and society by ensuring that current learning, administrative and community-based technologies can be securely accessed from wired and wireless networks in academic and administrative areas, student residential and campus green space. Whether it concerns your network, email or MySSU account or connecting to the internet, do not hesitate to contact us if you need assistance. After all, IT is what we do!

Chuck Warner
Chief Information Officer

Bringing IT with you

UIS offers wireless technology across campus that students can access from classrooms to student housing. We know how important mobile technology is to our students and we want to ensure that students are successful in connecting their personal computers to the SSU network. We understand the importance of social networking as part of a student’s life. For the best quality of service we suggest a computer running one of the following operating systems: Windows 7, Windows 8 or OS X 10.7.

What you’ll need (to receive UIS support):

  • Your computer will need a network card or a wireless network card
  • A network cable for residential students (for faster connection speeds than wireless - available in the SSU bookstore)
  • Follow the instructions provided on how to connect your computer to the ResNet/Wireless Network.
  • A review of all Policies, Conditions, Procedures and Guidelines for a safe, secure and easy to use computing environment can be found at

What is provided:

Accessing IT @ a glance

Network Account

What is this account? This account will allow you to log onto all University-owned computers and the ResNet/wireless networks.

When is this created? The network account is created within 24 hours after you register for classes.

What is my username? Your username is your last name + first name initial For example, Teresa Smith will be

What is my password? Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You will be prompted to change this password.

Will the account be removed? At the point you are not enrolled for a current semester your network account will be removed and all information within the account will be lost.


What is this account? This account is used to access SSU’s Student Portal. The MySSU account also provides integrated logon for Blackboard. MySSU can be found at

What is my User ID? This ID is assigned to you when you first apply at SSU and can be found on your student ID card and all official communications from SSU.

What is my password? Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You are not forced to change this password; however, UIS strongly suggests that you do change the password.

Will this account be removed? This account is not deleted. The information you have access to may change, depending on your current role at SSU.

@MyMail Account

What is this account? This account provides you with email services. The account is supported by Shawnee State and hosted by Microsoft. Go to

When is this created? The @MyMail account is created within 48 hours after you register for classes.

What is my username? Your username is your last name + first name initial For example, Teresa Smith will be

What is my password? Your initial password is your date of birth. If you were born on May 23, 1989 your initial password will be 19890523. You will be prompted to change this password.

Will the account be removed? No. This email account will not be removed by Shawnee State University.

Resetting IT

Many of your campus accounts have a password self-service reset feature that allows you to reset your password online if you forget it. To take advantage of this feature you must take a few moments and register for each account listed below. Once you have successfully completed the quick enrollment process you will be able to reset your passwords for these accounts without visiting the Help Desk.

Network Account

  1. Click on Network Account at
  2. Enter your network username and password
  3. Click on Register
  4. Enter your network password when prompted
  5. Click Authenticate
  6. You will be asked to answer five of the ten questions
  7. Click Finish

MySSU Account

  1. While logged into MySSU at , click on Personal Info (below your name).
  2. The MyInfo window will appear. Now click on Password.
  3. Near the bottom of the MyInfo – Manage Password window click on Password Hint.
  4. Provide the required information and click Save.
  5. You will now be able to make use of the password self-recover option for MySSU.
  6. If you forget your password you will need to attempt a log-in to have the option to recover the password to MySSU.

Email Account

Please note the student email is a service hosted by Microsoft©, and is subject to change. We will do our best to notify you in advance.

  1. Sign into using your email address and password.
  2. Under the Password and security info section it is recommended that you provide an alternate email address and complete the question section.
  3. Click on Edit security info and provide the required information so you can reset your @MyMail account without visiting the Help Desk.

IT is everywhere

If you have a laptop, or other mobile device with a wireless network card you will be able to access our wireless network across campus and in student residential areas. For your computer, you will need to install our Network Access Control (NAC) appliance and perform all the necessary Windows Security and Anti-Virus updates. Current NAC restrictions limit concurrent logins to five devices on campus, and two on the residential network (ResNet).

This software is user friendly and provides step-by-step instructions for completing the network access pre-requisites. We are glad to offer assistance if you encounter any issues, but we are confident if you attempt the installation as instructed, you will succeed. Go to Connecting IT For Students to get started.

Some mobile devices may not require the NAC to be installed but will require you login with your network username and password. Gaming devices on the residential network will not require the NAC agent to be installed.

Learning IT

UIS provides students online learning resources located at

Atomic Learning© provides training on over 250 of the most commonly used software applications, such as Microsoft Office, SPSS, Adobe Creative Suite, Blackboard, Acrobat, Photoshop and many more. These software tutorials break down each application into manageable tasks and explain each task through a one to three-minute video tutorial. You can view a tutorial when you have a quick question about a program you're using, or you can view a series of tutorials and master an entire application.

Please take advantage of this powerful resource that provides answers to many common "how-to" questions.

Atomic Learning Account

  • Your Atomic Learning account creation occurs approximately five (5) business days after your network account is created.
  • Your username will be your Shawnee email address ( and the password will be your date of birth (YYYYMMDD). You will have the option of changing this password once successfully logged into Atomic Learning.
  • If you withdraw from the university or do not sign up for courses your Atomic Learning account will be removed.

Please visit and Click Log In.

Can I Install IT

Shawnee State offers eligible students the ability to purchase Microsoft© Office and Windows through our Microsoft© EES Student Option. Shawnee State partners with Kivuto Solutions© to provide a web store for students to purchase and download the eligible Microsoft© products.

Through this partnership students will receive 24/7 access to the web store. Here you can purchase and download the available products when you need them.

The web store also offers significant discounts. Current titles and pricing include:

  • Microsoft© Office $40.00
  • Microsoft© Windows $40.00

Please go to and click on the Myinfo tab for more information.

Saving IT

Student’s academic work should never be saved to the hard drive of any University computer. The library and lab computers are shared and student files can be lost or deleted.

All students are given 30MB of storage in the My Documents folder of their network account. UIS suggests reserving this space for academic work instead of personal music or pictures. Documents that are saved in this folder are only available on campus and from University-owned computers and will be removed once your network account is removed.

Student academic work should be saved to a reliable USB flash drive or to the My Documents folder. It is recommended that students always save their work in two locations, creating a back-up to protect your work. This can be done using two USB drives, the My Documents folder, or any other web-based storage devices students may have.

Need help with IT

If you need assistance accessing the ResNet/wireless network or the wired network in housing or if your phone in housing isn’t working, please contact the Help Desk. The best way to contact the UIS Help Desk is by submitting an email to In your email be sure to include:

  • Your name
  • Phone number (include area code)
  • Housing number (if you live on campus)
  • Description of the issue. Be sure to include any error messages that may be displayed. Remember the better the description of the issue the easier it will be for the Help Desk to resolve the issue.

After you submit your email, a technician will be assigned to your ticket. This technician may call you or send an email to your SSU email account to get more information or schedule a time to look at the computer. Please work with our technicians as they work through your issue.

You can also stop in the Help Desk located in the basement of the Administration Building.

Technicians at SSU can only work on personally-owned computers if the issue relates to network connectivity. If your computer is experiencing issues beyond network connectivity our technicians will not be able to provide assistance.

Emergency Notification System

SSU offers an emergency notification service called SSU Alert. This is provided to keep you informed in the event of an emergency or any University closure. Notifications can be received in a variety of forms including phone call, text message, and email message. To receive emergency notifications from this service you must register through MySSU.

To enroll visit MySSU, go to the Emergency/SSU Alert link, and provide your contact information for the methods you prefer.

Contact IT

Need more information or have additional questions?

University Information Services
Administration 035
940 2nd Street | Portsmouth, OH 45662
Phone: (740) 351-3538 | Fax: (740) 351-3636

Important Notice to Students on

File Sharing Statement and Copyright Infringement

Students are reminded that sharing of copyrighted materials over the network such as software, music, images, videos, publications, or any other protected materials is a violation of federal copyright statutes and is strictly prohibited. Students who are cited in infringements notices under the Digital Millennium Copyright Act (DMCA) will have their ResNet/Wireless Network access suspended. Repeat violations will result in judicial referral. Violators may be subject to serious fines and penalties.

University Information Services

Contact Information

UIS Help Desk
Administration Building Room 035

Shawnee State University
940 Second Street
Portsmouth, OH 45662

Phone: (740) 351-3538

Page maintained by the department of communications.