Information Technology Services

CX/CARS Maintenance - Advisory

Change Title:Jenzabar CX System Upgrade 20160930 – HP/UX OS Upgrade

Change Type:Major

Maintenance Window: Begin Friday, September 30, 2016 @5PM until Saturday, October 1, 2016 @ 5PM

Expected Downtime: 24 hours

Services Impacted: MySSU, Jenzabar CX/CARS, Application for Admissions – Administrator Functions, Inquiry Data Administrator, Cognos, ITS Welcome Letter Batch Processing, Student Online Bill Payment (CashNet)

Expected Impact: All services impacted will be unavailable during the maintenance window.

The following services will continue to operate but will not receive data updates via integrations from the Jenzabar CX/CARS system:

Adirondack Housing Director
Blackboard Learn (login directly using MySSU credentials at
Blackboard Transact (Bear Card Services)
SciQuest Requisitions, PO, and Invoices
RAVE Mobile Safety
HigherOne Refund
Bookstore Credit/Charge

Change Reason/Expected Outcome: New operating system version will support upcoming required firmware maintenance.

If you have any questions or concerns about this ITS effort then please contact the Service Desk at 351-3538.

For more information regarding Planned IT Upgrades please see:

Blackboard Learn Server Upgrade

Information Technology as a Service

Welcome to Information Technology Services (ITS). ITS is charged to offer outstanding technology services to its students, faculty and staff. ITS ensures that enterprise systems and mission-critical functions are fully operational on a continuous basis, standard technology is refreshed on schedule and that networked computing resources are available based on user roles, appropriate access guidelines and campus policy.

An expansive use of institutional technologies at Shawnee State is necessary to support campus operations and meet strategic objectives. As SSU commits to deliver its Mission, these technologies serve to deliver classroom instruction, support departmental processes, perform student business, promote community involvement and are utilized to meet internal and external reporting requirements.

ITS develops and manages these technologies deploying a common architecture in its base computing environment that strategically aligns SSU's IT investments. Technology is then integrated to departmental specification in order to support shared services on campus.

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