SHAWNEE STATE UNIVERSITY :: Financial Aid

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Financial Aid

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Help Us Improve!

Financial Aid Service Review

Please take a moment to let us know who we are doing.

1. How many times have you and/or your family visited the SSU Financial Aid Office on a walk-in basis?

   Never (please skip to question 5)
   Once
   2-5 times
   More than 5 times

2. On average, how long did you and/or your family have to wait before you were helped?

   1-5 Minutes
   6-15 Minutes
   16-30 Minutes
   I was there for a pre-set appointment

3. Did you find the staff to be courteous?

Yes
No

4. Did you find the staff to be helpful?

Yes
No

5. Have you tried to reach the SSU Financial Aid office by phone?

Yes
No

6. Did you have difficulty reaching the SSU Financial Aid Office by phone?

Yes
No

7. Please indicate the problem you had. (Please check all that apply)

   Persistent busy signal
   On hold too long
   Referred to wrong person
   Did not get the help I needed

8. Did you find the SSU Financial Aid website helpful and user friendly?

Yes
No

9. What type of information were you searching for?

   FAFSA
   Verification documents
   Loan application
   Federal college work study
   Scholarships
   Other

10. Did you find the information you needed on SSU’s website?

Yes
No

11. Have you received printed information or forms from SSU’s Financial Aid Office?

Yes
No

12. Did you find the printed information easy to understand?

Yes
No

13. Do you prefer to receive information regarding your financial aid online or through standard mail?

Online
Standard Mail

14. Overall how would you rate the service of SSU’s Financial Aid Office?

   Excellent
   Good
   Fair
   Poor

15. Please tell us about yourself. (check all that apply)

   Prospective student
   Currently enrolled student
   Transfer student
   Visiting student
   Undergraduate student
   Graduate student
   International student
   Parent/Other

16. When did you complete the FAFSA?

17. Were you informed about your financial aid award in a timely manner?

   Yes
   No
   Not applicable

18. Did you receive an adequate amount of financial aid?

   Yes
   No
   Not applicable

19. Was your aid awarded to your student account before classes began?

   Yes
   No
   Not sure

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This page maintained by Nicole Montgomery

Shawnee State University
940 Second Street
Portsmouth, Ohio 45662-4344
To_SSU@shawnee.edu
740.351.4SSU
TTY: 740.351.3159

Last Updated:
02.27.2009 12:19 PM