Ask-A-librarian - IM, phone, email, in person, or chat with an Ohio librarian

IM via your favorite IM client.

Client	Screen Name	Web Client
Yahoo! Messenger	ssulibim	Yahoo! Web Messenger
AOL Instant Message	ssulibim	AIM Express
MSN Messenger	ssulibim@hotmail.com	MSN Web Messenger

Chat With an Ohio Librarian      

Welcome to Ohio's live online reference service, KnowItNow

Ohio's Know It Now CHAT is available 24/7 to answer your questions.  Your question will be directed to an Ohio librarian, whenever you need it, and wherever you are.
 

Do you feel more comfortable writing out your Reference questions?  No problem.  Our Ask-a-Librarian email goes to a shared mailbox, Reference_Services@Shawnee.edu.  Librarians check this folder 2 or 3 times a day, Monday through Friday, and will respond to your query ASAP.

From 10 AM to 7 PM Monday through Thursday and 10 AM TO 1 PM Friday, Reference Librarians are on duty at the Reference Counter. We will be delighted to speak with you in person or on the telephone. Reference Librarians will answer your questions, help you locate materials, teach you how to use resources, and facilitate interlibrary loan requests for you. 

If you are doing advanced research, you may want to speak with the librarian who works most intensively in your subject area:

• Reference Librarians at Clark Memorial Library offer Research Consultation by appointment to SSU faculty, staff, and students.
• Research Consultation provides an opportunity for a researcher to meet for an extended period of time, usually an hour, with a Reference Librarian in a private, uninterrupted session. 
• During the Research Consultation, the Librarian may assist the researcher in formulating a search strategy, identifying specific resources which contain pertinent information, or using electronic resources. 
• A faculty or staff member who needs guidance in accessing resources from an office workstation may request that the consultation be held in his/her office. 
• Contact the Reference/Information Counter (740.351.3321) or the departmental liaison to schedule an appointment

Reference Assistants, who are student employees, staff the Reference and Information Counter during all hours of Library operation.  Reference Assistants will provide you with directional information, offer you peer instruction at computer workstations, assist you with preliminary interlibrary loan functions, troubleshoot and report problems that you experience with computers and printers, and facilitate the referral of your reference questions to librarians.